Arch Enemy - Cartoon Deceiver Zip Hoodie (Limited)

Return Window Timeframe

Eligible items shipped domestically can be returned within 30 days of the ship date from our warehouse.

Which Items Cannot Be Returned

Digital items, prints/posters, tour date back shirts, items with “Limited” in the title, and items saying the sale is final in the description are non-returnable. All sales on those items are final.

Items sent sealed (CD, Vinyl, DVD, Blu-Rays etc) are only allowed to be returned if they're still factory sealed and in new condition – any opened items are not available for return.

International Orders

International orders are final and no returns or exchanges will be permitted. This includes orders returned to us for any reason and orders you are unable or unwilling to pay the required duties and taxes for. We are not responsible for international orders once they've shipped.

General Shipping

Once your package is in transit, the actual delivery may be delayed due to any number of issues outside our control. 

All orders have up to 5 business days of processing prior to shipping.

Orders with direct to garment printed products have up to 3 additional business days processing (total of 8 business days) prior to shipping. 

Prints have up to 2 weeks of processing before they ship due to each one being made to order.

International Shipping

International shipments go through customs in your country and can be held for a number of days before being cleared for delivery. 

In addition to the cost of shipping, buyers located outside of the USA and Canada are responsible for paying all costs associated with importing the order – ie: duties, taxes and fees. The quoted amount to ship the order only includes shipping.

Canadian orders have a $9.95 flat rate added to shipping to cover duties and customs. 

Once your package leaves the USA, we have no way to track it because the tracking number will no longer update and usually you'll only see that your package has left the USA. Please contact your local delivery company to inquire about your package further.

International orders are final and no returns are permitted. This includes orders returned to us for any reason and orders you're unable or unwilling to pay the required duties and taxes for. 

Some overseas shipments take longer than usual due to customs and/or carriers accidentally putting them on the wrong destination flights.

We don't condone the use of freight forwarders. If you place an order using a freight forwarder or a third party international shipping service, we cannot guarantee that your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any reason on items that were shipped using a freight forwarder.

 

Returns

Domestic orders have 30 days after the ship date from our warehouse to make a return on eligible items.

• Use THIS FORM for authorization before sending anything back. Please include the order number, the item you’re wanting to return and why. If you don't email first for an authorization, you're forfeiting your item and we will not refund you.
• Returned items cannot be washed or worn, must be in sellable condition, and must begin movement with the shipping provider within 30 days of the original ship date.
• You’re responsible for ALL shipping costs. We’ll provide you with a return shipping label – please secure your items and package them in the same or similar packaging. If your item arrives and we cannot trace it due to you not using our label, we will not refund you. Not following this step means you're forfeiting your refund. 
• Refunds will be made back to the original method of payment and will be less the return shipping cost and less a 10% restocking fee. If we're unable to refund the amount to the form of payment used, you'll be issued a store credit.
• Shortly after your items arrive, we will inspect them to insure they’re in sellable condition. If deemed returnable, we will process your refund within 5 business days and email you a confirmation.

All items sent sealed (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed and in new condition – any opened items are not available for return.

Digital items, prints/posters, tour date back shirts, items with “Limited” in the title, and items saying the sale is final in the description are non-returnable. All sales on those items are final.

International orders are final and no returns or exchanges will be permitted. This includes orders returned to us for any reason and orders you're unable or unwilling to pay the required duties and taxes for. We are not responsible for international orders once they've shipped.

Cosmetic Issues with Vinyl, CDs, Cassettes

Due to not having access to extra sleeves or cases from the manufacturer, we're unable to issue replacements for cosmetic damages happening during transit.

Please note that we cannot be held liable for, and do not issue refunds or replacements for minor cosmetic damages suffered in transit. This includes, but is not limited to, vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with your choice in shipping speeds. Choosing free shipping or USPS Ground/First Class has more risk associated with it.

If the actual vinyl/CD/cassette itself is broken or damaged, please follow the steps below in the "Orders that are Stolen, Lost, or Damaged in Shipping" section.

Incorrect or Missing Items In a Delivery OR Manufacturing Defects

If you received the wrong item, received your package and are missing an item, OR if your item has a manufacturing defect you will incur no additional shipping charges to fix the error. However, you MUST reach out to us within 5 days of the order being delivered – anything beyond that date, we will not be able to address. 

Please follow these steps regarding your concern:

• Use THIS FORM for authorization before sending anything back. Please include the order number and the reason for your message. If you don't email first for an authorization, you're forfeiting your item and we will not refund you. Please include your order number and a brief explanation of the damage on your item or what item you were supposed to get and what you received. When we email you, we will request pictures of the item that clearly shows the damage and/or wrong item.
• Returned items cannot be washed or worn, must be in sellable condition, and must begin movement with the shipping provider within 30 days of the original ship date.
• All items sent sealed (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed. Opened items are not available for return unless the damage you're reporting is only able to be known once the item is opened.
• After we’ve approved your item for return:
  • For US Customers – we’ll email you a pre-paid postage label for you to attach to the box, and drop off at the appropriate shipping carrier’s office. Once we receive your return, we will either re-ship or refund you.
  • For International Customers – mail the package back via standard international mail only along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. 

Orders that are Stolen, Lost, or Damaged in Shipping

We partnered with Route to provide customers with a quick and pain free insurance on all orders placed with us. At checkout, you automatically have Route insurance added to your order but it is not required and you can choose to remove it from your cart. 

Hopefully, you bought Route insurance if you experienced an issue with your delivery and if so, please click THIS LINK to file a claim.

If you opted out of insuring your order with Route, we cannot assist you in getting a refund or replacement, and you will need to speak solely with the delivery company to attempt to rectify the situation directly with them. This change was due to a great deal of fraud we experienced along with the lost revenue for us and the bands due to delivery companies not effectively doing their job.

After years of our team spending countless hours attempting to fix delivery mistakes that were of no fault of our own (and having it frequently not work in our or our customer's favor) we decided it is much more effective and reliable to offer optional insurance instead. We apologize for any inconvenience this may cause. 

Do You Have More Questions?

Head to our Frequently Asked Questions page.