FAQ

General Questions

We are still printing and shipping orders and will continue to do so safely and responsibly for as long as we’re allowed and able to.

We received notice that USPS service delivery windows are now being affected by the pandemic. USPS Priority Mail (both domestic and international) and First Class Package Service (both domestic and international) are now adding two – three additional days to their regular scheduled estimates. Please keep in mind that this is completely out of our control and we are unable to do anything to change it, unfortunately. We cannot refund any shipping amounts or make any changes to what we are being charged – please keep that in mind when ordering. While we haven’t received official word that UPS and FedEx have delays, please also assume that they do and plan accordingly.

Additionally, we have found that overseas shipments are taking longer than the usual amount of time and some orders have taken a month or more to arrive. We are finding that orders are being held in customs longer than usual and carriers are accidentally putting them on the wrong destination flights so re-routing is occurring which also further delays the arrival. Know that as soon as items leave our warehouse (and especially once they leave the country) there isn’t anything additional we can do to track them beyond what the tracking says online. Please keep this in mind if you are ordering during this time.

With the Coronavirus spreading rapidly, we want you to know that we’ve taken extremely pro-active measures to make sure our staff and our community reduces its chance of transmitting COVID-19 further. 

Our overall staff has been reduced and the only people coming into the physical office and warehouse are a team who have been quarantining together from the start of this pandemic. Due to that, we appreciate your understanding that shipping times as well as responses to email inquiries may not be as quick as you’re used to with us. 

Please pad order processing times by a couple of days – we promise that our team is working as quickly as possible to get back to you and to fulfill your orders.

The impact of this virus is immense and as a small (and fairly new!) business, we greatly appreciate all of your support and kind words.  We’re staying healthy over here and we hope you’re doing the same. 

From our entire team and the artists and bands we represent, we appreciate you and we’re so thankful for you – stay inside, stay healthy, and keep supporting the small businesses and artists that you love when you can. 

We’re open Monday – Friday from 9am – 5pm EST, excluding US holidays

Our headquarters are in Somersworth, NH right at the border of Maine and about 90 minutes north of Boston, MA

Rebellion Republic
22 Canal Street #321
Somersworth, NH 03878

Head over to our Employment page to see what positions we’re currently hiring for.

Yes, all of the merchandise you see on our site is official and approved by the artist.

All of our raw garment providers have an upcharge added onto the price beyond size XL and that cost is reflected in our pricing to the customer.

We’d love to hear more about them and what their needs are to make sure we’ll be a good fit. 

To get the conversation started, fill out this form and we’ll get back to you as soon as possible!

Yes, we sell to online stores as well as brick and mortar storefronts. We have a few questions and bits of information we require from our wholesalers before we set you up with a wholesale account, please fill out this form to give us more information about your store and we’ll be in contact shortly.

Returns & Exchanges

  • All returns and exchanges must be made within 30 days from the ship date.
  • Returns can only be made for items purchased and shipped within the USA.
  • You must email us at info@rebellionrepublic.com for authorization before you send anything back. In your email, please include the order number, the item(s) you’re wanting to return and why. This step is very important, if you do not email first for an authorization, you are forfeiting your item and we will not be able to refund you.
  • Returned items cannot be washed or worn, must be in re-sellable condition, and the return must be made within 30 days of the ship date. 
  • You’re responsible for ALL shipping costs, which includes re-shipping the new item(s) to you if you’re wanting to make an exchange. We’ll provide you with a return shipping label, please secure your items and package them in the same or similar packaging.
  • For exchanges, we’re unable to guarantee all designs will have availability in the size you were hoping to exchange for.
  • Refunds will be made to the original method of payment. 
  • Due to coronavirus, we must quarantine any and all returns upon arrival to our warehouse for 16 days before we can open and inspect them. This is to protect our employees, our community, and future customers who may be receiving your returned item. After those 16 days have passed, we will open your return, inspect it for being in re-sellable condition and contact you if there are any questions. If deemed returnable, we will process your refund within 2 weeks of it clearing our quarantine and email you that your return has processed.
  • Due to the nature of our business, any returns for a full refund (less shipping and handling) will also be subject to a 10% restocking fee.
  • All items that are sent in sealed condition (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed and in new condition – any opened items are not available for return.
  • All digital items and all art prints are not available for return.
  • Due to hygienic standards of certain items, it is not possible for us to accept returns on masks, underwear, bodysuits, and similar intimate items.
  • Tour date back shirts and items listed as Limited are non-returnable – all sales of those items are final.
All international orders are final and no returns or exchanges will be permitted. This includes orders that you are unable or unwilling to pay the required duties and taxes for. We are not responsible for international orders once they have shipped.

If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges. Please follow the below steps to initiate the return of your item:

  • All returns and exchanges must be made within 30 days from the ship date.
  • You must first email us at info@rebellionrepublic.com before you ship anything back and within 14 days of receiving the item. This step is very important, if you do not email first for an authorization, you are forfeiting your item and we will not be able to refund you. Please include your order number, a picture of the item you are wanting to return that clearly shows the damage and/or wrong item, as well as a brief description of why you are requesting the refund or exchange.
  • In your email, please let us know if you want a refund or if you want to exchange the item. 
  • After we’ve approved your item for return, we will:
    • For US Customers – We will email you a pre-paid postage label for you to print out, attach to the box, and drop off at your nearest post office. Once we receive your return, we will re-ship your new item and you will be emailed a new tracking number.
    • For International Customers – You will have to mail us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed a new tracking number.
  • Returned items cannot be washed or worn. 
  • If wanting an exchange, please note we are unable to guarantee all designs will have availability in the size you were hoping to exchange for.

Shipping & Processing

All orders have 5 business days of processing prior to shipping.

Orders that include direct to garment (DTG) printed products will have 3 additional business days processing (so a total of 8 business days) prior to shipping. 

Note that regardless of shipment method, once your package is in transit to you, the actual delivery may be delayed due to any number of issues outside of our control including, but not limited to, inclement weather along your shipping route. We are not responsible for delivery delays once your order leaves our warehouse. Please also keep in mind that delivery may be slower around the holidays due to shipping companies being busy during that time of year. 

Prints, unless noted otherwise, will have up to 3 weeks of processing before your print ships. Each print is made to order and then signed by the artist (if applicable) before shipping. If you have an order that combines an art print and another item, your full order will ship when all items are ready.

If you need your order to arrive faster, please reach out to us directly at  info@rebellionrepublic.com before you order so we can provide a better estimate of how long it will take to process your order and we can advise you about shipping speeds.

Note that regardless of shipment method, once your package is in transit to you, the actual delivery may be delayed due to any number of issues outside of our control including, but not limited to, inclement weather along your shipping route. We are not responsible for delivery delays once your order leaves our warehouse. Please also keep in mind that delivery may be slower around the holidays due to shipping companies being busy during that time of year. 

Once all the items in your order are ready, we will send your package out for shipment and you will receive a shipping confirmation email that includes tracking information if the method of delivery has tracking information for it (first class mail packages will not have a tracking number). Please allow 24 hours for the tracking number to be activated within the shipping service system.

Depending on the processing time for your order, it may take up to 8 days after placing your order before you receive a shipping confirmation email. There may be delays for select orders – see “WHAT ARE YOUR PROCESSING TIMES FOR ORDERS?” for more information.

Note that regardless of shipment method, once your package is in transit to you, the actual delivery may be delayed due to any number of issues outside of our control including, but not limited to, inclement weather along your shipping route. We are not responsible for delivery delays once your order has left our warehouse.

Orders ship free in the contiguous United States when they equal $100 or more before taxes and shipping. Orders with free shipping will go out the slowest method available for the weight and size of your package. If you require your items to arrive fast, please select a paid shipping method that will better suit your needs.

Please first note that all items will have a processing time connected to them and from the time you placed your order to when it actually get packaged and shipped could be up to 8 business days. If you have an urgent need and would like to know exactly how long your order will take to be processed, please contact us directly before you place your order – you can reach us here: info@rebellionrepublic.com

We offer a few different shipping methods – the faster the shipping method, the more expensive it tends to be. 

First Class USPS (or First Class USPS International if you are outside of the USA) is going to be the slowest option for delivery but it will almost always be the least expensive. If you’d like your item to arrive faster, it would be best to not choose that option and instead go with something else.

Note that regardless of shipment method, once your package is in transit to you, the actual delivery may be delayed due to any number of issues outside of our control including, but not limited to, inclement weather along your shipping route. We are not responsible for delivery delays once your order leaves our warehouse. Please also keep in mind that delivery may be slower around the holidays due to shipping companies being busy during that time of year. 

Yes and we’re working to add more international shipping to as many places as possible. If you’re outside of the available countries listed in checkout, please fill out our contact form HERE, select “Orders & Shipping” in the dropdown bar, and let us know: 1) what you’re wanting to order and 2) what address (including country) you want the items shipped to and we’ll let you know within 10 business days if we can ship to you and what the cost would be.

We offer shipping to as many countries as possible, but unfortunately we’re unable to ship to every part of the world due to import restrictions, high duties & taxes, or in some cases excessive fraud and lost packages.

International orders will have 8 business days of processing prior to shipping. Please also remember that international shipments all need to go through customs in the country the item(s) are being delivered to and can be held there for a few days while local officials verify the items and then allow them to be delivered into the country. Since each country is different, it would be best to find out your country’s customs laws before placing an order if you have concerns about delivery times and any duties and taxes that may be required on your part to receive your purchase.

Note that in addition to the cost of shipping, customers having orders shipped to locations outside of the USA are responsible for paying all costs associated with importing the order – such as duties, taxes and fees. The quoted amount to ship the order only includes the actual costs to ship and nothing additional.

Please be sure to check your country’s embargo restrictions with your local customs office before placing your order. We are not responsible for items confiscated by importation authorities.

All international orders are final and no returns or exchanges will be permitted. This includes orders that you are unable or unwilling to pay the required duties and taxes for. We are not responsible for international orders once they have shipped.

Additionally, we have found that overseas shipments are taking longer than the usual amount of time while the coronavirus is happening and some orders have taken a month or more to arrive. We are finding that orders are being held in customs longer than usual and carriers are accidentally putting them on the wrong destination flights so re-routing is occurring which also further delays the arrival. Know that as soon as items leave our warehouse (and especially once they leave the country) there isn’t anything additional we can do to track them beyond what the tracking says online. Please keep this in mind if you are ordering during this time.

In addition to the cost of shipping, customers having orders shipped to locations outside of the USA are responsible for paying any and all costs associated with importing the order – such as duties, taxes and fees. These costs vary depending on each country’s laws and the items being purchased. The quoted amount to ship the order only includes the actual costs to ship and nothing additional.

Please be sure to check your country’s embargo restrictions with your local customs office before placing your order. We are not responsible for items confiscated by importation authorities.

All international orders are final and no returns or exchanges will be permitted. This includes orders that you are unable or unwilling to pay the required duties and taxes for. We are not responsible for international orders once they have shipped.

Orders delivered to an address that was incorrectly entered by the customer during the checkout process will not be replaced or refunded. It is the customer’s responsibility to enter their shipping address correctly. 

Orders returned to us as undeliverable due to an incorrect address supplied by the customer will be refunded within 3 weeks, less the shipping/handling costs. 

Orders delivered to an incorrect address that are returned to Rebellion Republic due to an error on our part, will be reshipped at no additional cost to the customer. 

We are not responsible for packages after they have left our warehouse and we cannot replace or refund orders that have gone missing after the tracking information shows it has been delivered.

We suggest contacting the shipping service to see if they can provide additional information regarding your shipment.