FAQ

General Questions

We’re open Monday – Friday from 9am – 5pm EST, excluding US holidays

Our headquarters are in Somersworth, NH right at the border of Maine and about 90 minutes north of Boston, MA

Rebellion Republic
22 Canal Street #321
Somersworth, NH 03878

Head over to our Employment page to see what positions we’re currently hiring for.

Yes, all of the merchandise you see on our site is official and approved by the artist.

All of our raw garment providers have an upcharge added onto the price beyond size XL and as a result we have to pass the charge onto the customer.

Returns & Exchanges

  • All returns and exchanges must be made within 30 days from the ship date.
  • Returns and exchanges can only be made for items purchased and shipped within the USA.
  • You must email us at info@rebellionrepublic.com for authorization before you send anything back. This step is very important, if you do not email first for an authorization, you are forfeiting your item and we will not be able to refund you.
  • Returned items cannot be washed or worn, must be in re-sellable condition, and the return must be made within 30 days of the ship date. 
  • You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
  • We are unable to guarantee all designs will have availability in the size you were hoping to exchange for.
  • Please allow for 3 weeks of processing before your exchanged item ships.
  • Due to the nature of our business, any returns for a full refund (less shipping and handling) will also be subject to a 10% restocking fee.
  • Due to hygienic standards of certain items, it is not possible for us to accept returns on underwear such as panties, boy shorts, and thongs.
  • Tour date back shirts are non-returnable.

If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges. Please follow the below steps to initiate the return of your item:

  • All returns and exchanges must be made within 30 days from the ship date.
  • You must first email us at info@rebellionrepublic.com before you ship anything back and within 14 days of receiving the item. This step is very important, if you do not email first for an authorization, you are forfeiting your item and we will not be able to refund you. Please include a picture of the item you are wanting to return that clearly shows the damage and/or wrong item as well as a brief description of why you are requesting the refund or exchange.
  • In your email, please let us know if you want a refund or if you want to exchange the item. 
  • After we’ve approved your item for return, we will:
    • For US Customers – We will email you with a USPS pre-paid postage label for you to print out, attach to the box, and drop off at your nearest post office. Once we receive your return, we will re-ship your new item and you will be emailed a new tracking number.
    • For International Customers – You will have to mail us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed a new tracking number.
  • Returned items cannot be washed or worn. 
  • If wanting an exchange, please note we are unable to guarantee all designs will have availability in the size you were hoping to exchange for.

Shipping & Processing

All orders shipping to a US or Canada address have 5 business days of processing prior to shipping.

Orders that include direct to garment (DTG) printed products will have 3 additional business days processing (so a total of 8 business days) prior to shipping. 

International orders will have 15 business days of processing prior to shipping.

Once your item(s) ships, you will receive a shipping confirmation email that will include your tracking information. Please allow 24 hours for the tracking number to be activated within the shipping service system.

Depending on the processing time for your order, it may take up to 15 days after placing your order before you receive a shipping confirmation email. There may be delays for select orders and international shipments – see “WHAT ARE YOUR PROCESSING TIMES FOR ORDERS?” for more information.

We’re working to add international shipping as an option but currently we only ship to the USA and Canada. If you’re outside of those two countries, please fill out our contact form HERE, select “Orders & Shipping” in the dropdown bar, and let us know: 1) what you’re wanting to order and 2) what address (including country) you want the items shipped to and we’ll let you know within 5 business days if we can ship to you and what the cost would be.

We’re planning to offer shipping to as many countries as possible, but unfortunately we’re unable to ship to every part of the world due to import restrictions, high duties & taxes, or in some cases excessive fraud and lost packages.

Orders delivered to an address that was incorrectly entered by the customer during the checkout process will not be replaced or refunded. It is the customer’s responsibility to enter their shipping address correctly. 

Orders returned to us as undeliverable due to an incorrect address supplied by the customer will be refunded within 3 weeks, less the shipping/handling costs. 

Orders delivered to an incorrect address or returned to Rebellion Republic due to an error on our part, will be reshipped. 

We are not responsible for packages after they have been delivered and we cannot replace or refund orders that have gone missing after the tracking information shows it has been delivered.

We suggest contacting the shipping service to see if they can provide additional information regarding your shipment.